Your Safety, Our Priority
Every ride is protected
100%
Drivers Background Checked
< 3 sec
SOS Response Time
4.7★
Average Driver Rating
24/7
Safety Team Available
Verified Drivers
Every driver undergoes background checks and document verification before joining MeroAuto.
Government ID verification, criminal background check, driving history review
Live Ride Tracking
Share your ride with family. They can track your journey in real-time.
Share ride link via SMS/WhatsApp, live map tracking, ETA updates
SOS Emergency
One-tap SOS button connects you directly to emergency services and your emergency contacts.
Press & hold 3 seconds: alerts police, contacts, and our safety team simultaneously
Rated & Reviewed
Rate your driver after every ride. Low-rated drivers are removed from the platform.
Drivers below 4.0 rating are suspended. Riders can report safety concerns after any ride
Safety at Every Step
Before Ride
All drivers verified with license, citizenship & background check
Vehicle inspection certificate required annually
Driver photo verified against citizenship records
During Ride
Real-time GPS tracking shared with your emergency contacts
Number-masked calls — your phone number stays private
AI route monitoring alerts for unusual deviations
One-tap SOS — alerts police, contacts & our safety team
After Ride
Rate your driver — low-rated drivers are suspended
Trip receipt with route, fare breakdown & driver details
24/7 support for any ride-related concerns
Additional Safety Measures
Document Verification
License, citizenship, and bluebook verified with government records
In-App Calling
Number-masked calls — your real phone number stays private
AI Trip Monitoring
Automatic alerts for unusual route deviations or extended stops
Insurance Coverage
All rides covered by third-party accident insurance
Safety FAQ
Emergency? Tap SOS
In the app, press and hold the SOS button for 3 seconds. We'll alert local police, your emergency contacts, and our safety team instantly.
Nepal Emergency
100
MeroAuto Safety
+977-83-520001
Women's Helpline
1145